Shipping & Returns

Shipping Policy

Shipping Australia wide is free, orders of $60 and over will receive tracking from Australia Post. All orders can be tracked by:  https://m.auspost.com.au/view/tracking

 

-If you have not received your parcel, please contact customer service at info@puelladecora.com.au and cite your tracking number.

 

-We will not take responsibility for items that are not picked up from your local post shop outlets.

 

-We will not take responsibility for items that are lost/stolen after delivery has been made to the address provided on our website.

 

-Shipping will be paid by Puella Decora for items that are returned. This is on the condition that we have confirmed we will be replacing your products.

 

 

For all returns please send to:

Puella Decora
PO Box 2644
Dunearn, VIC 3175

Returning Policy

All sales are final. For any urgent matters please contact info@puelladecora.com.au or have a look at our FAQs page.

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